Are Your Field Service Technicians Wasting Time in the Field?
When it comes to field service management, job tracking is essential. As a field service manager, you need to know the locations of your field service technicians at all times for scheduling and productivity purposes. Rather than calling your technicians every 30 minutes to determine their progress and check in on their location, you can track their jobs in real-time using modern technology.
The following technology can assist in driving field service improvements and optimizing productivity out in the field:
- Real-time scheduling software
- Mobile devices
- GPS tracking
Mobile field service management applications let you track service technicians’ locations, determine the best person for upcoming jobs based on skill and schedule availability, and create the best route/job sequence for each technician on a day-to-day basis. This, in turn, increases productivity and efficiency out in the field, keeping you and your customers happy.
Scanco Service: Our Response to Field Service Management and Efficiency Challenges
Our mobile field service application, Scanco Service, utilizes all of the above technologies to provide companies with a full field service solution. In addition to real-time job tracking and scheduling, the application is also seamlessly integrated with the Job Cost module within Sage 100 ERP (formerly MAS 90 software and MAS 200 software), allowing technicians to track job numbers and cost codes. You can issue product directly to a Job and have it sent in real-time to Sage 100 ERP.
With Scanco Service, your technicians have everything they need to track jobs on their mobile devices so they don’t have to waste time going back to the office to update the system, and you have everything you need to track jobs as they occur and keep track of employee productivity. Contact us to learn how you can start improving your field service efficiency through job tracking tools today.