The way you manage your warehouse says a lot about your company. Efficient processes and high productivity rates suggest that you value your company and the service you provide to your customers. If your warehouse is running on inefficient processes and suffering from poor productivity levels, you may be sending the wrong message to your customers. Inefficient processes can lead to shipping delays, processing errors, and more complications that could negatively impact your customer satisfaction rates.
Taking the time to improve your warehouse management strategy shows that you are serious about satisfying your customers. With the help of a warehouse management software solution, you can create an effective warehouse management strategy designed to improve your overall customer service and retention rates. Let’s take a look at how improving your warehouse management efforts with warehouse management software can help you exceed customer expectations and keep your customers coming back for more:[gearlist]
- Warehouse management software can help you gain visibility into your operations.
Knowing what is going on in the warehouse (and where your products are) is critical to improving your customer service efforts. If a customer calls to inquire about the status of their order and you cannot give then a straight answer, the customer is not likely to be happy and you can guarantee they will not be ordering from you in the future. Warehouse management software can help you gain visibility in the warehouse so you know exactly where your products are at all times.
- Warehouse management software can help you get your products into your customers’ hands faster.
Today’s customers expect to receive their products quickly. If you can’t delivery your customers’ products into their hands in a reasonable timeframe, your customers will look elsewhere for their products. For this reason, it’s imperative that you increase efficiency in the warehouse so you can deliver products to your customers in a timely manner. Warehouse management software can help you eliminate inefficiencies so you can get your products into your customers’ hands faster.
- Warehouse management software improves your communication.
Communication is crucial to improving your customer service. If you cannot effectively communicate with your customers, you risk losing their business. Warehouse management software can give you the information you need so you can keep your customers informed throughout the entire order process. Some warehouse management software systems even provide your customers with automatic order updates so they can stay informed as you prepare their order for delivery.
- Warehouse management software can help you improve your forecasting efforts.
Change is a constant factor in the warehouse environment. Conditions change, workforces change, procedures change, and customer expectations change. In order to remain successful and stay competitive, your company needs to anticipate change and the affect it will have on your company. Warehouse management software can help your company anticipate key changes so you know how to handle any unexpected occurrences and respond in a way that is pleasing to your customers.
Ultimately, customer service is about how your customer views your company. If you stay on top of orders, keep your customers informed, and respond proactively to issues, your customers will continue to see value in your company. With the help of warehouse management software, such as the Automation Series for Sage 100 and Sage 500 ERP and Scanco Warehouse for Sage 100 ERP, you can improve your warehouse management efforts and customer service at the same time. If you have any questions about warehouse management software and how it can help you improve your customer service efforts, give our warehouse management experts a call today.
Can you think of other ways warehouse management software improves your customer service? Share your thoughts in the comments section below – we’d love to hear how you actively improve your customer service!