If you are thinking of implementing a mobile field service system, these tips can help.
Include everyone in the requirements-gathering stage: While it’s tempting to include only the IT department in choosing a mobile field service system, you need to include the actual service representatives who will interact with the system. By making sure that you understand the concerns and requirements of your mobile field service personnel, you’ll stand a much better chance of choosing a system that employees look forward to with anticipation rather than trepidation.
Get them onboard early: The first step is to make sure that mobile field service system selection and implementation isn’t a surprise to anyone. Ensure that everyone who uses the system in any way knows about it in advance. Schedule presentations and training sessions, and talk to team leaders to include several staff members in the decision to implement mobile field service software.
Schedule training often: In addition to including the team in the selection and getting them on board early, make sure you schedule frequent training sessions. Adults learn best by repetition, and remember only what they have learned more recently. If you train people weeks before the system is fully implemented, they may lose interest or simply forget the instructions prior to the system’s launch. Weak training leads to weak adoption since service representatives won’t know what to do with the mobile field service system. Schedule training and make sure you have several experts trained who can troubleshoot problems and provide on-the-spot training as needed.