Many mobile field service tools aren’t really mobile. Either their capabilities are limited to viewing on smart phones and they don’t allow input, or they don’t take advantage of the unique benefits mobile devices offer. Sometimes they don’t even integrate with your Sage 100 system—and that means you need to log on to a computer to get the data you need. How is that “mobile”?
Instead of apps, we here at Scanco call those deadweight tools “flops”—and it’s important that you avoid wasting your business’s valuable time or money on useless flops that limit your field service team’s productivity. Find out how you can finally leverage the power of mobile properly with Scanco Service and Sage 100c Manufacturing/JobOps Field Service & Dispatch.
You’re a busy person on the go. Save some time when you tell that digital assistant on your phone to call Scanco at (877) SCANCO-1 so you can request your personalized field service assessment.
Get On-Site Speed
No one likes to be kept waiting around for repairs to be completed, so your task as a field service business is to make repairs as fast as possible. Of course, it certainly would help if you could do field service in two trips—diagnostic and repair—but that’s not yet an option. (Someday!)
Instead, you can increase your on-site speed with real-time access to your Sage 100/Sage 100c system, anywhere and anytime, so that your field service professionals have all the information they need at their fingertips to manage each job efficiently. How can you get this? With Scanco mobile field service tools, of course.
Improve Cost Management
Some clients demand more work and attention for service contracts. Other clients are less demanding. The trick to making your service business profitable is making sure you don’t waste all your team’s time on the demanding clients who hold low-profit service contracts.
But how can you tell when you’ve spent too much time on a single client? And how can you price accordingly in the future? Easy: You can get real-time insight into job costs vs. job profitability, so you can see when service contracts are beginning to eat into your field service team’s time. At that point you can try to speed up the work or you can adjust estimates for new contracts to account for the additional time expenditure.
In addition to real-time job profitability insight, Scanco mobile field service tools help you view truck inventory in real time. This will help you better stock required components for repair calls, and will help you source items from other team members nearby if one of your field service pros finds him- or herself without something necessary.
If a team member needs to purchase a component, you’ll also have real-time insight into how that affects your job profitability so that you can plan accordingly.
Grow with Insight
As we all know by now, the name of the game in today’s competitive landscape is agile business. In field service operations, maintaining a nimble, responsive company is your best strategy for differentiation and repeat business. True agility takes real-time insight (which we’ve already talked about), but it also takes real-time reporting so you can instantly identify opportunities for improvement.
With insight into how you can better serve your customers and talented team members who use this insight to the fullest, your company will be better positioned for rave reviews, both online and by word-of-mouth, which will help your business grow by leaps and bounds.
It’s Time to Ensure True Mobile Field Service Success
With Sage Mobility and fully integrated Sage 100c Manufacturing/JobOps tools such as Field Dispatch & Scheduling, you’ll have the power to do more on-site and at the office. Including real-time insight and reporting, 360-degree visibility of your inventory and staff whereabouts, and scheduling automation, you and your team will be empowered to deliver faster, more efficient service to happier customers.
It’s time for Scanco’s mobile field service tools.
Since 1989, Scanco has been helping businesses like yours work smarter with innovative, handheld tools that make you wonder: Why didn’t this exist before? Saving time and working smarter helps your company gain the competitive edge, so ask how you can mobilize your field service team with Sage Mobility plus integrated Sage 100c Manufacturing/JobOps tools – available from Scanco.
Contact Scanco online or call to talk to a real person at (877) SCANCO-1.