Scanco Support

To submit a support request, please send an email to or fill out a new support request below.

Maximum size: 1MB.
Allowed file types: .jpg, .jpeg, .png, .gif, .pdf, .txt, .csv, .xls, .xlsx, .doc, .docx.

If possible, provide the following information to expedite the support process for your case:

  • Can you describe step-by-step events that led to your issue?
  • Include as many screenshots as possible to show us where you are and the error you are getting.
  • Any other recent events or changes that may be related – such as network outage, server update, ISP or firewall changes, etc.?

Do not create more than one ticket for an issue. You will receive a confirmation email with your CASE NUMBER after submitting your issue. Please utilize this email to send additional information to our support staff.

Please Note: You may be asked by our support team to connect remotely utilizing a link we provide from