Scanco Support

HOLIDAY OFFICE HOURS

  • Dec 23 – 25 – Sales and Support Offices – CLOSED
  • Dec 26 – 29 – Sales Office – CLOSED
  • Dec 30 – Jan 2 – Sales and Support Offices – CLOSED

*MODIFIED SUPPORT OFFICE SCHEDULE THROUGH THE HOLIDAYS

Support will be available from Tuesday, December 26 through Friday, December 29th. Scanco will strive to resolve all issues, however, priority support will be given to customers who are completely down or have concerns related to year-end Physical Count (inventory).

Support We Offer During the Holiday Schedule:

  • Email support: easily get in touch with us here support@scano.com
  • Phone support: If you require phone support, please note that in your email and we will follow up with you.

May you have not only a happy year-end season but, also a very happy holiday and new year!

To submit a support request, please send an email to support@scanco.com or fill out a new support request below.

Maximum size: 1MB.
Allowed file types: .jpg, .jpeg, .png, .gif, .pdf, .txt, .csv, .xls, .xlsx, .doc, .docx.

If possible, provide the following information to expedite the support process for your case:

  • Can you describe step-by-step events that led to your issue?
  • Include as many screenshots as possible to show us where you are and the error you are getting.
  • Any other recent events or changes that may be related – such as network outage, server update, ISP or firewall changes, etc.?

Do not create more than one ticket for an issue. You will receive a confirmation email with your CASE NUMBER after submitting your issue. Please utilize this email to send additional information to our support staff.

Please Note: You may be asked by our support team to connect remotely utilizing a link we provide from fastsupport.com.