Finding the right software you need to manage your manufacturing and distribution operations can be challenging. Finding the right vendor to implement and support your warehouse management and manufacturing software is even harder. While it may seem like a minor detail in the grand scheme of your software search, the vendor you choose can have a huge impact on the success – or failure – of your technology implementation.
As you may have experienced before, vendors can either make or break your software and technology experience. In fact, we have found more often than not that prejudice against a certain software solution usually has more to do with the company who implemented and supported it than the software itself. This is why choosing the right vendor to partner with you in your technology investment is so crucial. They play a critical role in how you view, interact with, and experience your software.
First Things First: Find a Vendor Who Knows Warehouse Management Inside and Out
The software and technology you use is certainly important, but who you choose to implement and support your technology really does make all the difference. Make sure you look at vendors who not only sell warehouse management solutions but who are also knowledge about the warehouse itself. It is not going to do you any good to partner with a vendor who just knows the software. They need what goes into warehouse management, what an efficient warehouse looks like, and how to get you to that point.
Interview potential warehouse management software vendors and ask them the following questions:
- How many installations have you done for this solution?
- What types of processes were your clients trying to automate or streamline? Were you successful in meeting their goals?
- What kind of support do you offer after install?
- How many years have you sold this solution?
- How many manufacturers and distributors are you currently in partnership with?
In addition to these questions, make sure you research the vendor’s reputation. Find a current and/or former manufacturing or distribution customer and ask their experience with the vendor. Was the vendor knowledgeable about warehouse processes? Were they able to make suggestions for the improvement of your processes while keeping costs in mind? Would you recommend this vendor?
Doing your homework on potential warehouse management software vendors pays off, as this is a relationship that you will have (or at least, should have) for a very long time.
Other Points to Consider When Selecting a Warehouse Management Technology Partner
Choosing a warehouse management technology partner is just as important as any business partnership you will enter into. After you’ve determined that the vendor knows what they are talking about regarding warehouse management, it’s time to dig a little deeper and make sure that the technology they represent and their approach is a good fit for your company.
Here are a few tips for selecting the right technology partner for your business:
- Make a list of “must-haves” not only for the software but the vendor as well.
- Check their credentials and certifications.
- Look for hidden fees or additional fees. In other words, read the small print of any contract you sign with your software vendor.
- Ask about software integration before you buy.
- Ask if the solution is scalable to meet your needs both now and in the future.
- Determine if they utilize the latest technology (Cloud, mobile, etc.) to keep their products – and your company – competitive.
- Make sure they offer user training.
- Determine how they will support your company after the initial sale and implementation.
- Ask about the updates and upgrades processes. Are they included in the cost of your software?
Here at Scanco, we believe that you are not just customers – you are our partners. When you buy one of our Sage 100 warehouse management products, we are partnering with you to help you achieve all of your warehouse management goals. To learn more about our products and services, contact us today. To see what our customers have to say about partnering with us, click here.