Improving Customer Service with Mobile Technology

Sage-100-mobile-sales-improves-customer-serviceYou don’t have to look around you long to realize that today’s world is becoming highly mobile. Consumers are using their smartphones and tablets to do more and more, including checking their bank accounts, accessing their email, and ordering products and services. While many businesses like to argue that mobile has no place in the business world, we disagree. Mobile technology is changing the way we do business, and – in order to keep up with our customers – we must be willing to acknowledge the trend and adopt it into our business models.

The influence of mobile technology on customer service is being felt across industries and businesses around the world. The introduction of the iPhone in 2007 changed the way consumers interacted with businesses, and if businesses wish to succeed in acquiring and retaining customers they must acknowledge the changing environment and take on a more responsive and flexible approach to customer service.

While it’s true that mobile technology can automate customer relationship management, companies can also use the technology to connect with customers in a real and tangible way. Rather than simply helping you close more deals, a mobile sales solution, such as our Sage 100 mobile sales app Scanco Sales, can help you improve your customer service so your customers want to keep coming back for more. This Sage 100 mobile sales app (formerly MAS 90 mobile sales / MAS 200 mobile sales) allows sales personnel to access important shipment and product availability information so they can answer any question the customer may have. This, in addition to improved communication and reliability, makes Scanco Sales the perfect solution for any sales team.

If you’d like to explore the benefits of moving to a mobile customer relationship management system, give us a call today. We’d be more than happy to share with you how many of our clients are benefiting from a mobile solution.