When you rely on mobile field service to keep your customers happy, it’s important to be sure everything runs smoothly. One way to do this is to use a mobile app that is integrated with your ERP. Scanco Service connects with Sage 100 so that you have one source of data but many ways to use it.
You’ve probably heard of “the cloud”, but how does it help service management? Think of cloud computing like many of the services you access online on any given day. Most of the services, like your favorite social media sites, operate on a cloud-based system. You can access them anywhere, or from handheld devices like tablets and smartphones. You don’t need to download complex software to use them; you simply log in from any web-based device. This makes it easy to log onto the system from work, home, or while waiting at the doctor’s office.
Cloud-based service management takes it one step further and puts the power of your entire system onto the cloud. Anyone on your team can see at a glance where the issues lie, what service calls have been scheduled, and other information entered into the system. It facilitates communication and makes it easier for field-based reps as well as office staff to get the big picture of the work schedule and more.
Scanco Service is a mobile app that integrates seamlessly with Sage 100. You can track inventory on your truck, track your fleet with GPS, track job numbers and cost codes, and transfer goods from your inventory to your truck and back again. Check out all of the other great features by contacting us.