Busy customers want options to communicate with your company and they want every interaction, whether it is sales, order management, or billing to be consistent. Fortunately, businesses have tools available to them to ensure consistent messaging across channels.
Integrated ERP is the key to ensuring that there is one source of data across all departments. Easy access to that data ensures that communication is consistent. Fortunately, for Sage 100 users, Scanco offers Sage mobile apps that open up access to your data in the warehouse, on the manufacturing floor, and out in the field with sales and service.
Sage 100 Data for All
The benefit of integrated software and mobile access is that the data contained in Sage 100 can be made available to everyone throughout your organization. The sales team checking on accounts reports the same customer information as the call center. Call center teams can log customer complaints or concerns into the system so that sales knows what’s going on with their accounts. It’s a seamless way to communicate messages throughout your company as well as throughout the multichannel world your customers live in.